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IT Support Options

A Support Testimonial

"World Connect was indeed helpful and I don't think we could have done this on our own in the short time frame we had" - Laila K. Bastedo, FirstClass Administrator, McMaster University


A Range of IT Support Levels

World Connect® Consulting Services has built a top notch team of IT Specialists that provide support for all your existing and planned IT, data management and telephony systems.

We have a support option to match your organization.


Onsite Support

Our Onsite Support option provides organizations with certified technical resources at their location to assist with either scheduled or unscheduled (based on availability) technical issues.

This service is an excellent option for organizations that would like to develop a holistic approach to putting in place systems and solutions that self manage as much as possible. While this takes some planning and architecture up front it can provide considerable savings in downtime and repair expenses in the short, medium and long run.

Please contact World Connect® Consulting Services via email at info@worldconnect.com to tailor a support plan just right for your organization.


2nd Line - Email, Phone and Skype Support

Our Phone and Email Support option provides technical support to administrators and end users (with prior agreement) based on emails and telephone calls. Time is recorded and billed in 15 minute increments at the 2nd Line billing rate. World Connect will contact your organization for approval prior to any additional charges or onsite attendance.

Naturally there are terms and conditions that apply to all Remote Administration and End User Support options. These will be provided to you in written format prior to starting your support plan.

Please contact World Connect® via email at info@worldconnect.com for more information.

 


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